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Personal Data Protection Policy Of Omniraise

1. INTRODUCTION

Omniraise Sdn. Bhd. (Company Registration No.: 201801033970 [1295997-M]), a company incorporated under the laws of Malaysia with a business address at Level 15-10, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur 50470, Malaysia and its related companies (“Omniraise”, “we”, “us”, or “our”) is committed to protecting the confidentiality of information and privacy of our clients, donors, and other users that we process in our commercial dealings with them.

We help non-governmental organisations (“NGOs”) with their fundraising and marketing needs which include collecting and processing personal data of donors and prospective donors, and help them to achieve the most impact possible for their causes.

This Personal Data Protection Policy (“Policy”) is formulated in accordance with the Personal Data Protection Act 2010 (“PDPA”), which describes how personal data and confidential information is collected, used, and otherwise processed. When the data subject continues to communicate with us or voluntarily providing his or her personal data to us, the data subject warrants that he or she is at least 18 years of age and expressly consent to our collection, storage, use and disclosure of his or her personal data as described in this Policy.

All organisations that process personal data are required to comply with data protection legislation. The PDPA gives individuals (known as “data subjects”) certain rights over their personal data whilst imposing certain obligations on the organisations that process their data.

 

2. OUR COMMITMENT

We value the trust that our clients, donors, vendors and other data subjects place in us. We are committed to protecting the data subject’s privacy and will take all reasonable precautions to protect the personal data from misuse and keeping it secure by complying with all applicable data protection laws and regulations. This Policy aims to help the data subject to understand what personal data we collect, how we use, and protect the data subject’s Personal Data, and provide the data subject with information on the data subject’s rights and choices. This Policy will be reviewed from time to time to take into account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any information that we hold will be governed by the most current version of Omniraise’s Policy.

 

3. TYPES OF PERSONAL DATA WE COLLECT

The personal data that we may collect include but are not limited to:

  • name;
  • address;
  • date of birth;
  • a donor’s direct debit account, debit or credit card details (such as name, card number, start date, and expiry date);
  • contact number;
  • email address; and
  • other information that we expressly mention to collect from the data subject’s interactions with us (collectively referred to as the “Personal Data”)

 

4. COLLECTION AND USE OF PERSONAL DATA

We may collect the data subject’s Personal Data in a number of ways, mainly via electronic means through our technology platforms, such as:

  • when filling up the donor form(s);
  • when verifying identity;
  • when participating in any surveys or marketing campaigns;

Specifically for donor (including prospective donor), to ensure that the donor’s personal data is protected, we will not:

  • take down the donor’s credit card details except via our technology platform that immediately encrypts the data. The donor’s data will only be captured by electronic means and keyed into our technology platform.
  • take pictures with the computer screen showing the donor’s name;
  • record the full name of donor anywhere else other than via our technology platform.
  • reveal personal details of donor who has signed up with our clients to friends and family members.

The data subject is not required to provide the Personal Data that we request, but refusing to do so means that we may not be able to provide them with our services.

A data subject has the right to request access to his or her Personal Data, and to request us to make correction of, update or delete his or her Personal Data by writing to us. If the data subject lives in the European Union, he or she has certain additional rights to his or her Personal Data. Please refer to “The Rights as Data Subject” in paragraph 7 below.

Specifically, a donor’s or prospective donor’s Personal Data may be used for business and activities which may include but not limited to one or more of the following purposes (“Purposes”):

  • to conduct a welcome call and follow up calls to the donor for regular donations;
  • verifying the donor’s identity, where we reserve right to check the validity of the donor by welcome-calling or SMSing each donor;
  • submitting the donor’s Personal Data to charities;
  • facilitating and effecting the donations to the charities or NGOs that the donor has chosen to support;
  • providing the donor with communications or updates authorised and provided by charities or NGOs;
  • responding to, handling, and processing queries, requests, applications, complaints, and feedback from the donor;
  • complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
  • conducting audits, reviews, and analysis of our internal processes, action planning, and managing commercial risks; and
  • any other purposes that are required or permitted by any law, regulation, order and/or guidelines.

We only collect Personal Data that we actually need for or directly related to our specific Purposes. If we intend to use the Personal Data for purposes other than the above and/or for the legal bases expressly permitted under the PDPA, we will seek consent prior to using the data subject’s Personal Data.

We will process (including without limitation collect, store, hold, use, transfer, and disclose) the information that the data subject provides in a manner compatible with the required laws and regulations. We will endeavour to keep the data subject’s information secured, accurate, and up-to-date, and not keep it for longer than is necessary.

Omniraise is contractually obliged (entering into data protection agreements or similar legal instruments) with the charities and/or NGOs that all Personal Data will be destroyed, deleted or returned upon demand or upon termination of the contractual agreement(s) with the charities and/or NGOs. We may retain some information or Personal Data for accounting purposes, to complete the necessary accounting, tax, and other statutory submissions for the year, and for as long as the Personal Data is required for these purposes.

 

5. COOKIES

Cookies are small pieces of information that a user’s web browser stores on the user’s computer or other Internet-connected device when the user visits a website. One (1) of the primary purposes of cookies is to provide a convenience feature to save the user’s time. The purpose of a cookie is to tell the web server that the user has returned to a specific page. For example, if the user personalises the website’s pages, or register for services, a cookie helps us to recall the user’s specific information (such as user name, password, and preferences). We use the following cookies to enable us to improve the way our website functions:

  • Strictly Necessary Cookies: These cookies are essential, as they enable the user to browse our website and use its features, such as accessing log-in or secured areas. These cookies cannot be switched off or otherwise the website would not work properly. However, these cookies do not store any Personal Data.
  • Functionality Cookies: these cookies are used to enhance the user’s experience. The information these cookies collect may be anonymous, and they are not used to track the user’s browsing activity on other sites. They are optional to users.
  • Targeting Cookies: many of these are provided by third parties. These cookies can remember that the user’s device has visited a site, and may also be able to track the user’s device’s browsing activity on other sites, such as Google Analytics and Adobe Analytics. Such information may be shared with other advertising networks to deliver the advertising. Again, the user can block these cookies.

If the user continues without changing his or her setting, the user has consented to use all of our cookies in our website or mobile app.

How to control and delete cookies

The user can set his or her browser to block some or all cookies. Please refer to the following links for the browser:
Chrome: https://support.google.com/chrome/answer/95647
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/
Firefox: https://support.mozilla.org/en-U/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/kb/ph21411

Note that if the user set his or her browser to disable cookies, the user may not be able to access certain parts of our website and other parts of our service may not work properly or it may hinder performance and negatively impact the user’s experience on the website. Alternatively, the user may be able to modify his or her browser setting to notify the user each time a cookie is tendered and permit the user to accept or decline cookies on an individual basis.

Apart from cookies, we may also collect information by automated means when the user visits our website such as web server logs. Web server logs are records of activity created by the mobile device or computer that delivers the webpages the user requests to his or her browser. For example, a web server may record the search term the user entered or the link the user clicked to bring the user the webpage. The web server log also may record information about the user’s browser, such as the user’s IP address and the cookies set on the user’s browser by the server. Information collected from these automated means may be used for some of the Purposes.

 

6. DISCLOSURE AND TRANSFER OF PERSONAL DATA

We may disclose or transfer Personal Data to companies within the Omniraise group, the charity(ies) or NGOs that we or our agents mention that we represent, or to any third-party service providers or business partners, whether within or outside Thailand, Malaysia, Singapore and/or other overseas territory(ies) from time to time, as necessary on a need-to-know basis to fulfil any of the Purposes and for any other legitimate business purposes subject to the data subject’s express consent which is provided to us by the data subject’s access and continued use of our website and/or services.

We may store the data subject’s Personal Data in secure servers in countries outside of Malaysia, Singapore and/or other overseas territory(ies) and may transfer that such Personal Data to such countries from time to time. For transfer of Personal Data outside the aforementioned countries, we will adopt contractual or other appropriate measures to safeguard the data subject’s Personal Data, to provide a standard of protection at least comparable to that standard under the data protection laws in the data subject’s jurisdiction, and to use them only to fulfil the above Purposes on our behalf or otherwise in accordance with any other cross border data transfer mechanisms under the data protection laws of the data subject’s jurisdiction.

We may also disclose or transfer the data subject’s Personal Data to any other party when we believe such disclosure or transfer is required for legal or regulatory reasons or where it is necessary to protect our interests (as permitted by law), for example, to our insurers in cases of potential claims. We also reserve the right to transfer the data subject’s Personal Data with us in the event we are involved in any merger, acquisition or corporate reorganisation (as permitted by law).

 

7. THE RIGHTS AS DATA SUBJECT

Every data subject has the right to request a copy of the information that we hold about the data subject and to correct the Personal Data that we hold about the data subject that is inaccurate or incomplete. We will seek to deal with the data subject’s request without undue delay, and in any event within the applicable time period under the data protection laws in the data subject’s jurisdiction (subject to any extensions to which we are lawfully entitled).

Omniraise reserves the right to refuse the data subject’s requests to access and/or make any corrections to his or her Personal Data for the reasons permitted under the applicable laws, such as where the expense of providing access to the data subject is disproportionate to the risks to the data subject or another person’s privacy, then Omniraise may either refuse to act upon the request, or may charge a reasonable fee, taking into account the administrative costs involved.

For users in Malaysia, the data subject may exercise his or her statutory rights including to withdraw his or her consent to our processing of the data subject’s Personal Data, by contacting us via the contact details listed in the paragraph 13 below.


Right to Object

(a) The data subject has the right to object to us processing his or her Personal Data for one (1) of the following reasons:

(i) where it is within our legitimate interest;

(ii) to enable us to perform a task in the public interest or exercise official authority;

(iii) to send the data subject materials; and/or

(iv) for scientific, historical, research or statistical purposes.

(b) The “legitimate interests” category above is the one most likely to apply in relation to our relationship, and if the data subject’s objection relates to us processing his or her Personal Data because we deem it necessary for our legitimate interests, we will act on the data subject’s objection by ceasing the activity in question unless we:

(i) have compelling legitimate grounds for processing which overrides the data subject’s interests; or

(ii) are processing the data subject’s Personal Data for the establishment, exercise or defence of a legal claim.


Right to Withdraw Consent

Where we have obtained the data subject’s consent to process his or her Personal Data for certain activities (for example, for automatic profiling), the data subject may withdraw this consent at any time by emailing us directly, and we will cease to carry out the particular activity that the data subject previously consented to, unless we consider that there is an alternative legal basis to justify our continued processing of the data subject’s Personal Data for this purpose, in which case we will inform the data subject of the same.


Right to submit a data subject access request (“DSAR”)

The data subject may ask us to confirm what information we hold about the data subject at any time, and request us to modify, update or delete such information. We may ask the data subject for more information about his or her request. We may refuse the data subject’s request where we are legally permitted to do so, and we will inform the data subject of the reasons for our refusal. If we provide the data subject with access to the information we hold about the data subject, we will charge the data subject if his or her request is “manifestly unfounded or excessive”. If the data subject requests further copies of this information from us, we may charge the data subject a reasonable administrative cost where legally permissible.


Right to Erasure

(a) The data subject has the right to request that we erase his or her Personal Data in certain circumstances. Normally, the information must meet one (1) of the following criteria:

  • the Personal Data is no longer necessary for the purpose for which we originally collected and/or processed them;
  • where previously given, the data subject has withdrawn his or her consent to us processing his or her Personal Data, and there is no other valid reason for us to continue processing;
  • the Personal Data has been processed unlawfully (i.e., in a manner which does not comply with the GDPR);
  • it is necessary for the Personal Data to be erased in order for us to comply with our obligations as a data controller under EU or Member State law; or
  • if we process the Personal Data because we believe it is necessary to do so for our legitimate interests, the data subject objects to the processing and we are unable to demonstrate overriding legitimate grounds for our continued processing.

(b) We would only be entitled to refuse to comply with the data subject’s request for erasure for one (1) of the following reasons:

  • to comply with legal obligations or for the performance of a public interest task or exercise of official authority;
  • for public health reasons in the public interest;
  • for archival, research or statistical purposes; or
  • to exercise or defend a legal claim.

(c) When complying with a valid request for the erasure of Personal Data, we will take all reasonably practicable steps to delete the relevant Personal Data.


Right to Restrict Processing

(a) The data subject has the right to request that we restrict our processing of his or her Personal Data in certain circumstances. Upon acceptance of the data subject’s request, we can only continue to store his or her Personal Data and will not be able to carry out any further processing activities with it until either the data subject consents or further processing is necessary for either the establishment, exercise or defence of legal claims, the protection of the rights of another individual, or reasons of important EU or Member State public interest.

(b) The circumstances in which the data subject is entitled to request that we restrict the processing of his or her Personal Data are:

  • where the data subject disputes the accuracy of the Personal Data that we are processing about the data subject. In this case, our processing of the data subject’s Personal Data will be restricted for the period during which the accuracy of the Personal Data is verified;
  • where the data subject objects to our processing of his or her Personal Data for our legitimate interests. Here, the data subject can request that the data be restricted while we verify our grounds for processing his or her Personal Data;
  • where our processing the data subject’s Personal Data is unlawful, but the data subject would prefer us to restrict our processing of it rather than erasing it; and
  • where we have no further need to process the data subject’s Personal Data but the data subject requires the Personal Data to establish, exercise or defend legal claims.

(c) If we have shared the data subject’s Personal Data with third parties, we will notify the third parties about the restricted processing unless this is impossible or involves disproportionate effort. We will notify the data subject before lifting any restriction on processing the data subject’s Personal Data.


Right to Rectification

The data subject also has the right to request that we rectify any inaccurate or incomplete Personal Data that we hold about the data subject, including by means of providing a supplementary statement. If we have shared this Personal Data with third parties, we will notify the third parties about the rectification unless this is impossible or involves disproportionate effort.

Right of Data Portability

(a) The right of data portability applies to:

(i) Personal Data that we process automatically (i.e., without any human intervention);

(ii) Personal Data provided by the data subject; and

(iii) Personal Data that we process based on the data subject’s consent or in order to fulfil a contract.

(b) The data subject has the right to transfer his or her Personal Data between data controllers which means that the data subject is able to transfer the details we hold on the data subject to other third party. We will provide the data subject with his or her Personal Data in a commonly used machine-readable format to allow the data subject to effect such transfer. Alternatively, we may directly transfer the data for the data subject.

Right to Lodge a Complaint with a Supervisory Authority

The data subject also has the right to lodge a complaint with his or her local supervisory authority.

If the data subject would like to exercise any of these rights, or withdraw his or her consent to the processing of his or her Personal Data (where consent is our legal basis for processing the data subject’s Personal Data), details of how to contact us can be found in the “Contact Us” section of this Policy. Please note that we may keep a record of the data subject’s communications to help us to resolve any issues which the data subject raises.

If the data subject considers that our processing of his or her Personal Data infringes data protection laws, the data subject has a legal right to lodge a complaint with a supervisory authority responsible for data protection in his or her habitual residence or to our representative whose contact details may be found at the “Contact Us” section below.

 

8. ACCURACY OF PERSONAL DATA

We generally rely on the Personal Data provided by the data subject. In order to ensure that the data subject’s Personal Data is current, complete, and accurate, the data subject has to update us if there are changes to his or her Personal Data by contacting our representative below.

 

9. RETENTION OF PERSONAL DATA

We will periodically review the Personal Data we hold. We may retain the data subject’s Personal Data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain the data subject’s Personal Data, or remove the means by which the Personal Data can be associated with the data subject , as soon as it is reasonable to assume that such retention no longer serves the purpose for which the Personal Data was collected, and is no longer necessary for legal or business purposes.

 

10. PROTECTION OF INFORMATION

We will ensure that the data subject ‘s Personal Data is stored securely. To prevent any unauthorised access, disclosure or other similar risks, we endeavour to implement appropriate technical, physical, electronic and procedural security measures to safeguard against and prevent the unauthorised or unlawful access to or tampering of the data subject ‘s Personal Data.

However, the data subject should be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of the data subject’s information and are constantly reviewing and enhancing our information security measures.

 

11. WEBSITES OF THIRD PARTIES

This Policy only applies to us, but not to any other third parties (including any website maintained by them). When the user clicks on links and/or ad banners that take the user to either third parties’ websites or websites of companies associated with us, the user will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the internet, we do not accept responsibility for any actions taken by third parties outside our web domain.

 

12. CHANGES TO THE POLICY

We may revise this Policy from time to time without any prior notice by informing the data subject directly (via email) or by providing the latest applicable version of this Policy available on our website: staging.omniraise.com. The data subject’s continued use of our services constitutes his or her acknowledgment and acceptance of such changes.

 

13. CONTACT US

If the data subject has any questions regarding this Policy or would like to exercise his or her rights to request access to or the correction of his or her Personal Data or if the data subject wishes to withdraw his or her consent to us collecting and processing his or her Personal Data, our representative can be contacted:

  • by telephone: 
  • 012-250 1641
  • by email: [email protected]
  • by mail:
    15-10, Q Sentral, 2A,
    Jalan Stesen Sentral 2,
    Kuala Lumpur Sentral, Kuala Lumpur 50470, Malaysia

In accordance with section 7(3) of the PDPA, this Policy is issued in both English and Bahasa Malaysia. In case of discrepancies between the English and Bahasa Malaysia versions, the English version shall apply and prevail.

Headquarters

Level 15-10, Q Sentral, 2A, Jalan Stesen Sentral 2, Kuala Lumpur Sentral, Kuala Lumpur 50470, Malaysia

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OmniRaise © 2024

“Bekerja Cerdas, Bekerja Keras”

Conscientiousness

Di OmniRaise, kami tidak menghargai mentalitas ‘Bekerja Cerdas Sendiri’. Sebaliknya, kami menghargai etos kerja, dan kami menjadikannya sebagai tujuan untuk berdedikasi dan fokus pada tujuan yang kami perjuangkan bersama organisasi amal yang kami wakili.

  • Kamu bekerja keras.
  • Kamu memanfaatkan momentum saat mendapatkannya. Akan ada hari-hari buruk, dan akan ada hari-hari baik. Kamu akan menggunakan kegembiraan dari hari-hari baikmu, dan akan menggunakan ketahanan dari hari-hari burukmu untuk terus maju.
  • Kamu akan melihat ‘kemenangan’ di hari terbaikmu, dan tantangan di hari-hari sulitmu, dan kamu akan terus maju.
“Forget the risk and take the fall if it’s what you want then it’s worth it after all”.

Dave Lee

General Manager

Dave has been involved with the fundraising industry since 2008. Dave has worked across over 40 different NGO accounts in Australia, New Zealand, and Canada. He’s worked in numerous roles – leading teams telemarketing fundraising teams, managing data, handling IT platforms – but now he’s joined OmniRaise to get back to his roots of fundraising on the ground and leading teams. He now leads one of our largest Face to Face Marketing teams in Kuala Lumpur, which has grown to over 20 people. Known fondly as the “Korean Lion”, he is one of our star fundraisers who always lifts the results wherever he is. He’s also a much-loved leader who relentlessly supports and develops his leaders and fundraisers. His deep experience in fundraising and knowledge of the industry also makes him a “go-to” person for many people across the team from our HR to our events to our Data team. He plays a very supportive role across the Malaysian operations and has been a key success factor in our growth there to date.

 

Why did you join Omniraise?

Sales and Marketing (Fundraising) for NGO’s is unlike typical sales roles, and due to its nature, it requires an individual with not only operational and management experience. But, also a deep understanding of fundraising and what client’s needs are and I feel that I can contribute this knowledge and skillset to better serve the community and raise funds for the world’s most urgent causes

 

Why do you love working at Omniraise?

I love working for Omniraise because of the culture and staff. Seeing the development of other staff gives me a sense of empowerment and also working to solve the world’s urgent causes gives a huge sense of achievement that is hard to find in other jobs.

Hobbies:

I’m a foodie so I love exploring different cafes and trying out different food.

Linkedin

“When you see a problem that’s too big, let’s step back and look again.”

Jirayut Kraikruan (O)

Event Partnerships Manager

Bachelor of Political Science in International Relations and used to work with Double A company in Buying wood manager position.

 

Why did you join Omniraise?

The first time I heard that Omniraise was working with a global organization. That makes it easy to decide to work here. Because I love to contribute to the betterment of society.

 

Why do you love working at Omniraise?

It is an organization that offers opportunities to design your way of work and constantly new challenges to improve yourself. And most importantly is a good-natured co-worker.

 

Your favorite causes:

The UNHCR cares for humanity in need.

 

Hobbies:

Drummer of TELELLAMA band

Linkedin

Kaewkanjana Phoyoo (Lookkaew)

Business Development Manager

Lookkaew has diverse experiences with leading companies in Thailand, from education, to executive recruitment, and to consulting for organizations. These contributed understanding and insights across industries, especially people and cultures in an organization. Lookkaew is graduated with a Bachelor of Science from Kasetsart University. During her 4 years in college, she has been representative for the faculty in various key activities. With the passion to work with people and her critical thinking and communication skills, she started her career as an educational consultant at Wall Street English. With her dedication to solve the problems and inspire students, within only 8 months Lookkaew had been promoted to a senior consultant and responsible for the branch’s team members.

After that, Lookkaew got the opportunity to work in an executive recruitment agency where she gained solid knowledge and insights by working with those in management positions, from retail, consumer goods, real estate, logistics, and to transportation. These experiences formulated “the perspectives” of the management, understanding the turnover issue from employee and employer angles. Before joining OmniRaise, she worked for a large organization reputed in executive development for more than 28 years. She expanded her knowledge by closely working with the executives from industries like financial, energy, medical device as well as a state enterprise. She learned the significance of people development especially in the currently disruptive world and the trend of prioritizing executive’s skill development despite their prior experience and skills for ever-changing world situations.

 

Why did you join OmniRaise?

From my experience across industries, every organization focuses on improving their people, business, and companies; they sparked my greater interest to work for the improvement of our larger communities. And there are challenges and inspiration in the works every day. Having the opportunity to work with OmniRaise makes me very proud. Because not only we work to help our society and the world, we could also pass on “the feelings of being a giver” we get every day to many others as well as making Thai society a true giving society.

 

Your favorite causes:

Every project that is made in society is all the causes that I care about whether it is human rights, education, or the environment. Because in every cause what they lack is “Opportunity” that I see if today we could be a part of providing this to the society in need. I am ready to do whatever it takes.

Linkedin

Sirirat Wutthiyanon
(Jam)

Senior HR Executive

Jam has nearly 4 years of experience in HR in various functions from onboarding specialist in visa & work permits, to general HR in payroll, recruitment, or labor law. Prior to OmniRaise, Jam worked at a big Logistics company in recruitment and advanced her career to HR Business Partner in just a couple of months to manage employees and develop HR solutions, which requires effective handling in multiple tasks, and fast-tracking and planning of HR processes.

 

Why did you join OmniRaise?

OmniRaise opens my world in so many ways. When I first read the company’s vision, it has broadened my perspective towards NGOs and our value that gives me “challenging goals to work here”. At OmniRaise, I have gained more professional experiences in HR and I could become a great giver or consultant at once. I always love the challenges in this career path with this company; I can totally see my development and huge achievement here – not only for myself but the world too.

 

Your favorite causes:

I love helping animals – especially dogs. I’d love to be a part of helping them have better welfare.

Linkedin

Suttirak Suriyo (Arm)

Head of Face to Face

Arm graduated with a Bachelor’s Degree in Logistics and initially worked in Rayong province. During his time there, he found an interest in marketing in particular face-to-face marketing. He changed his career path and worked in a marketing agency as a face-to-face salesperson for 2 years and then joined the In-house team of one of the big non-government organizations in Thailand for almost 2 years before joining Omniraise.

Arm started his career in Face to Face as a trainee however with his drive, tenacity, and commitment he was quickly promoted to Sales Manager in OmniRaise within 1 year. Arm currently leads a team of 30 staff under his leadership.

 

Why did you join OmniRaise?

I can see that there is a great opportunity and career growth in OmniRaise. I also believe that OmniRaise has a great management team, one that I had never come across in other companies. I also think that OmniRaise will experience more growth and that it provides various support and development for staff to enhance their knowledge, skills and experience. OmniRaise doesn’t treat their staff as just employees but more like a family.

 

Why do you love working at OmniRaise?

I love working at OmniRaise because I feel like I am part of a family and not just working for a company. If a great company culture where it not only provides a lot of professional support but offers a lot of company engagement activities like awards, regular company dinner, staff party, and outing. I am happy that I am part of this organization where we can grow and scale together. I’ve recently been assigned to support one of our new clients, Greenpeace and I feel extremely proud to inspire the public to save the world.

“Help others achieve their dreams and you will achieve yours”

Paskorn Pakdeemongkol (Nueng)

Consultant

Nueng has more than 20 years of experience in Sales, Marketing, and Human Development. He graduated with a Bachelor’s Degree in Engineering before completing a Master’s degree in Finance. He started his career working as an Engineer for 4 years at Kasikorn Bank. He wanted to broaden his skillset and develop professionally so he changed his career path to Sales.
Before joining OmniRaise, Nueng held positions in multiple international companies such as; Manager in Fuji Xerox (Thailand) and HP Inc (Thailand). He has a track record of leading sales teams of up to 100 staff across multinational organizations as well as exceeding 100 Million THB in sales.

 

Why did you join OmniRaise?

I have a passion for teaching and human development is borne out of wanting to help the new generation of successful young leaders and superstars and I feel that I can further develop this at OmniRaise. I am an entrepreneur by nature and I want to raise the bar of fundraising within Thai society to be a more accepted and credible concept.

 

Why do you love working at OmniRaise?

You don’t find a lot of jobs in a society where you feel like you are doing good things every day. OmniRaise provides me with an environment where I can be creative and think strategically. Working here opens up a platform for me to speak openly, think outside of the box, and exchange ideas. Our team at OmniRaise is not afraid of failure because we believe failure is a key part of success, as cliché as it may sound I believe that whoever has never made a mistake has never done anything worth doing!

 

Your hobbies:

Reading novels and spending time with my children, going on family trips, and exercise.

Linkedin

“Success is the result of perfection, hard work, learning from failure, loyalty, and persistence”.

Photjanart Komkhum (May)

General Manager

May has 20 years of experience in sales, consulting, customer support, and care including managing a successful sales team. She graduated with a Bachelor’s Degree in Bachelor of Arts: Major in English, Minor in Mass Communication (English Program) from Ramkhamhaeng University, and completed a Master’s Degree in Language and Communication (International Program) from the National Institute of Development Administration.
She started her career working as Duty-free Representative for 3 years at King Power Duty Free (Suvarnabhumi Airport). She realized her passion in sales and wanted to develop her skills professionally. Before she joined OmniRaise, May held positions as Sales and Student Support Manager in House of Griffin Co., Ltd. and Senior Educational Consultant (Team Leader) in Wall Street English Thailand. After only 4 months as a Training Manager in Omniraise, she has made a big mark and was promoted to Deputy General Manager.

Why did you join OmniRaise?

Working in the sales and marketing industry is my passion for meeting new people. Likewise, conversations, persuasion, and negotiation skills are essential in sales because salespeople must ensure that customers understand the products and services offered. Thus, creating a sales team is something that can be challenging but also rewarding. Training and coaching are challenging as a sales training manager enhances the person-to-person connection which is necessary to gain loyal consumers. That is the reason why I joined OmniRaise.

Why do you love working at OmniRaise?

I like to work every morning with renewed meanings and aspirations, when I know I am helping my organization become better. I feel happier when I believe that my work has more purpose and facilitates positive results. Meanwhile, working for a charity is incredibly rewarding and gives me the opportunity to make a difference and be a part of a lasting impact – it focuses on driving change and helping to improve the lives of others.

Hobbies:

Traveling, Reading, Diving, and Gardening. 

“Hard work beats talent when talent fails to work hard”

Katrina Li

Human Resource & Operation Admin

Katrina is a Psychology graduate and talent acquisition specialist with an interest in helping people to find the suitable workforces/workplaces possible.

With 4 years’ experience in both agency and in-house environments, Katrina has been helping her clients and the businesses find their perfect hires. She aims to move to HR Generalist as a learner who seek new ways to solve old problems, enablers who make others better, and value creators who help all stakeholders win.

Why did you join OmniRaise

The company vision and culture are always the main reasons for me to join a company. OmniRaise provides a loving and humanity environment for employees to work and grow together. I can see myself working here not just for the people within the organization, but making positive impact on people, communities, and environment.

Why do you love working at OmniRaise?

I love working in the compassionate team with people who are always helping each other without hierarchical management. I enjoy discussing with open-minded colleagues with diversity in the workplace, which enable me to learn and improve from each other.

Personal Motto

Hard work beats talent when talent fails to work hard

Your hobbies

Super in love with running on the track (I am still an athlete in hurdling!). I enjoy listening to music, reading, and watching movies. I like travelling to explore the planet we are living on!

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“Have a big heart! When everything is gone in this world, money cannot be eaten”

Joel Tan

Senior Face to Face Manager

Joel has over 5 years’ experience in fundraising. He started his career from scratch with an outsource sales and marketing company in 2012. During 2015, he was recruited as a team leader with International NGO, WWF Singapore, to launch Singapore’s 1st in-house fundraising program. During his 2 years, he managed to grow and mentor the in-house fundraising team from 2 to over 60 staff with his 16 middle management staffs within a fundraising department. He also contributed to the success of field marketing/sales in the WWF Asia Pacific Region involving three short secondments to Malaysia, India, and Philippines offices. He has the willingness to roll up his sleeves and drive performance by leading from the front. Having a very structured, disciplined approach to fundraising that ensures WWF maintains a good consistency in quality and sales processes across the teams.

 

Why did you join OmniRaise?

OmniRaise provides a proper & structured platform that is very different from a typical corporate world. They believe in motivating and supporting individuals in terms of personal development and career growth. As a Senior F2F Manager, I gained a lot of different experiences through overseas opportunities to increase my exposure around the world.

 

Why do you love working at OmniRaise?

Being part of a big team where everyone has the same goal to be a 2nd voice for the causes of our collaborating partners. Whether it is supporting our one & only EARTH or the unfortunate around the world, this motivates me and my team to deliver even higher standards in results and take pride in the things we do.


Hobbies:

Watching soccer. Spending time with loved ones. See people grow in life.

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“Do the right thing even when no one is watching you as Integrity brings you places and wonders. Respect is earned thru integrity.”

Rabiya Wyne Nwe Oo

Face to Face Manager

Rabiya came from Banking and Jurisprudence Background. Prior to OmniRaisem, she worked as Senior Executive in Cognizant and Google Malaysia for a year and a half. In addition, she also has her diverse work experiences as Sales Executive in Multipurpose Insurance Company, as well as supervisor at Tealive.

Why did you join OmniRaise?

OmniRaise has career progression/growth opportunities for everyone with various different backgrounds. Just like every OmniRaise, the reason lies in the desire to leave an impact and make a difference in various social groups that need our constant and continuous support. Huge passion in humanitarian and environmental causes.

Why do you love working at OmniRaise?

I love working here because of the supportive and encouraging teammates. Also, we all are able to represent the world’s leading humanitarian and environmental organizations. A the end, OmniRaise provides room for personal development and growth.

Your favorite causes

UNHCR and WWF

Personal Motto

“Do the right thing even when no one is watching you as Integrity brings you places and wonders. Respect is earned thru integrity.”

Your hobbies

Travelling, Reading and Café Hopping

“Success is not final; failure is not fatal: It is the courage to continue that counts.”

Balkish Pryadhashiny Theagarajan

People Operations Manager

Balkish came from a Psychology background, graduated from HELP University in Bachelor of Psychology. Early on, Balkish worked in different roles ranging from a waitress to a teacher before finally joining Shopee as an intern where she was promoted to a role in HR.

However, her passion was always about serving other Balkish always dreamt of being a representative for the United Nations and she felt she found what she was looking for in Omniraise.

Why did you join OmniRaise?

At the age of 19, I wrote on a small piece of paper saying that I wanted to represent the United nation in any way that I can whether directly or indirectly. Also not many think about “building” a career in the service line. There is always that thought that to give back you need to be rich to do so and if you start your career of being in the service line you can’t have a proper lifestyle. When I found Omniraise I just thought it is a match made in heaven not only o can be in the service line but i can’t build a career out of it the same time, as a bonus, they happen to have UN as their client. So I leaped at the opportunity of leaving my stable job from Shopee Mobile and started from scratch as a F2F Fundraiser here in Omniraise.

Why do you love working at OmniRaise?

Working here I’ve learned that it’s not just about dreaming to succeed, but having that clear vision to find it, the courage to get on it, and the perseverance to follow it. So dare to dream but get ready to work for it

Your favorite causes

Growing up with a younger brother that has Down Syndrome any cause that helps parents and those who have special needs will always stay dear to my heart. But being someone who is an animal lover and loves to be children, WWF and Unicef are some of the many organizations I look up to.

Personal Motto

“Success is not final; failure is not fatal: It is the courage to continue that counts.”

Your hobbies

Loves any sort of sport, flag football, hiking, football, and Family time!

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“No pain, no gain, there ain’t no such thing as a free lunch”.

Liz Pak

HR Manager

Liz has more than 10 years’ experience in HR and non HR roles. She started her career in customer service and moved to HR generalist after she completed a Master’s Degree in Industrial and Organizational Psychology. She is well experienced in HR operations and helps the organization cultivate new culture. Liz is experienced in recruiting and mentoring salespeople. She always works hand-in-hand with the sales team to bring up company revenue. Liz enjoys working in a dynamic and fast-paced environment. She likes changes and ready for changes in any part of the HR process.

 

Why did you join OmniRaise?

It’s simple, I read the company’s mission and vision. After finding out more information about Omniraise from social media, I can clearly see how my goals align with the purposes of the company. Giving back and volunteering is a significant part of my own personal values, and I remember feeling excited that a company values the community as much as I do.

 

Why do you love working at OmniRaise?

I love diversity, it means I am always learning. I love being a part of something larger that makes a difference. I love that everyone cares and that you have flexibility when needed.

Hobbies:

Reading, jogging, traveling, and blogging. And, I love everything related to art & creativity

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“There are only two types of people in this world. Those that take from the world and those that give to the world. I chose the latter. As Mahatma Gandhi once quote, we must become the change we wish to see in the world.”

Victor Lim

Head of Face to Face - Penang & Jahor Bahru

Victor has been engaged with non-profit organizations since the age of 21 working in the slums of India and involved in a few relief efforts like the 2004 Tsunami. In 2013 he founded Fingate Foundation a non-profit financial literacy organization and was actively teaching across India and south-east Asia. With a Degree in Psychology and years of working in extremely poverty-stricken areas, Victor recognizes the significant roles of NGOs and NPOs in alleviating human sufferings from political, social, cultural, and environmental impact.

 

Why did you join OmniRaise?

OmniRaise plays a substantial role with its partners that brings actual transformation to this world. Having a humanitarian heart, I can greatly multiply my contributions through OmniRaise’s well-developed platforms. As a F2F Manager, OmniRaise provides me with unfathomable training and opportunities to expand my growth, not just as a professional in the corporate field but also as a human being in this world.

 

Why do you love working at OmniRaise?

I love working in OmniRaise because of its great culture that flows down from its directors. Everyone gets equal opportunities to learn, make mistakes, grow, and progress. Even in its pioneering stages of incorporation, OmniRaise develops well organizational structures in all its departments and continues to seek excellence as a world-class company!

Hobbies:

I enjoy working out at the gym and hiking. Playing musical instruments and sing. Backpacking and diving.

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“Success isn’t just about what you accomplish in your life; it’s about what you inspire others to do”.

Kavitha Mano Karen

Head of Telemarketing

Kavitha has 10 years of experience in Tele Marketing and customer experience in Business Process Outsourcing (BPO) call center industry. She graduated with a Diploma in Pharmacy from the local university. Kavitha started her career working as a call center agent in one of the leading BPO Company SRG Asia Pacific. After 2 years she was promoted to be Team Lead and given the privilege to lead a team of 15-20 staff. She was quickly progressed to Senior Team Leader. Kavitha is a result-driven person when it comes to sales and is approachable due to her warm personality. One of her key strength is engaging with people and she loves to bring the best out of people

 

Why did you join OmniRaise?

NGO like OmniRaise is a challenging field of work and the reason I joined is that I love to challenge myself in this kind of field and it will give me the opportunity to embrace myself in the future. OmniRaise is a multi-racial company that provides me with a cross-cultural experience. I believe that this organization will take me to the next step of my life on a professional level. Nevertheless that with my experience I would like to give back to the world.

 

Why do you love working at OmniRaise?

The main reason I love to work in this place is because of the people and the environment. My leaders are very supportive and provide me with all the support that I need; also they make sure that I am comfortable with my profession. The positive vibes around the office make it happier to come to work on a daily basis.

 

Hobbies:

Watch movies, going for a short vacation, and spending quality time with my family.

“Act as if what you do makes a difference. It does.”

Liana

Regional HR Director

Liana graduated as an Organisational Psychologist. Liana is our Singapore-based HR generalist with more than 15 years experience of HR practices and employee management to drive HR solutions.
Liana enjoys working at an accelerated pace and built her portfolio from working as a multi-faceted HR practitioner in Singapore from various industries such as Kidzania, Changi Airport (King Power), Bintai Kindenko, WWF, and Reebonz. She measures her success through the success of others, coming up with innovative and effective initiatives to drive people and culture strategies.

 

Why did you join OmniRaise?

I was inspired by the compelling vision of OmniRaise who supports the biggest NGOs in making the planet a better world for everyone. With its rigorous focus, OmniRaise has an impact few agencies can match. On the professional level, it provides me a new learning perspective since the fundraising business has a different HR concept and approach, unlike conventional HR practices.

 

Why do you love working at OmniRaise?

Founders and employees work together; there’s no middle management, so you learn from the best.

 

Hobbies:

Diving, reading, and watching documentaries

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“The future belongs to those who believe in the beauty of their dreams”

Tan Wui Li

Regional Financial Controller

Wui Li has over 12 years of experience in finance and accounting. Wui Li was a former Big 4 Audit Manager with experience as a Financial Controller with key accomplishments such as successfully listing a Construction Company in Bursa Malaysia, involved in merger & acquisition, obtaining financing, and overseas expansion of a food distributor.

Instead of continuing my path with large MNCs, I chose the path of becoming a trusted business partner/advisor to entrepreneurs to help them corporatize their business and bring up the standards of finances, team, and policies to another level.

Wui Li is a Chartered Accountant in Malaysia with the following educational background:
i) FCCA (Fellow Chartered and Certified Accountant under ACCA)
ii) First Class Honors Bachelor of Science in Applied Accounting from Oxford Brookes University
iii) Certified Investor Relations (“CIR”)
iv) ASEAN CPA

 

Why did you join OmniRaise?

The challenge of setting up the regional finance functions as well as overseas expansion.

As we continue to expand OmniRaise throughout Asia and grow our existing businesses, we are able to help key customers such as UNICEF / WWF / UNHCR / Greenpeace reach out to the untapped Asia market and contribute towards a greater cause. This will also open up opportunities for us to tap into new customers as more companies will look to outsource their fundraising team/marketing/sales team because the cost to maintain an internal team becomes more expensive.

Also, my mom survived cancer and is free of cancer for more than 10 years. Thus, it felt right to contribute towards an organization that helps raise funds for the National Cancer Society Malaysia.

 

Why do you love working at OmniRaise?

Knowing that I can make an impact whether it’s the improvement of processes, providing financials that bring meaning to users of the financials, overseas expansion, tax planning, mentoring / guiding team members, etc.

 

Your favorite causes:

WWF and Malaysia NGOs (Rumah Hope, Woman’s Aid Organisation, and National Cancer Society Malaysia)

 

Hobbies:

Personal Development (podcasts, books), Travelling, and Food.

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Gordon McCrindle

Regional Client Services Director

Gordon started off as an outreach worker for the UK’s The Prince’s Trust and represented them as an Ambassador at high level fundraising events as well as working alongside The Department for International Development on projects in Northern India, before beginning his fundraising career in Scotland, where he progressed swiftly within the industry. He has also worked in Australia and New Zealand as a fundraising consultant for NGOs, before joining the United Nations Children’s Fund (UNICEF) in Malaysia, where he was the Country Operations Manager for face-to-face (F2F) and delivered exponential and sustainable growth over almost four years. Today, a lot of the strategies implemented by Gordon have now been expanded and adopted to form the basis and best practice of regional F2F teams for UNICEF. He has worked closely with neighbouring UNICEF Country Offices in the region such as Indonesia and the Philippines and is regularly approached for his expert insights. After four years in Malaysia, he took up a posting with UNICEF India, serving as the F2F Operations Specialist for a year in Delhi. Gordon’s expertise in fundraising has seen him presenting on fundraising in Croatia, Portugal, and Thailand. He is widely regarded as one of the best fundraising operations managers in the industry with extensive experience of the region. Coupled with his love for charity and social work, Gordon will bring a fresh perspective to client management, and is passionate about providing the best service to our clients and their stakeholders.

Hobbies:

Enjoying football and boxing. Active in CrossFit, and loves to go on food adventures with his fiancé and their dog!

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“Whether you think you can or whether you think you can’t,
you’re right.”

Aaron Norman

Co-Founder & Director of Digital, IT, Data and Compliance

Aaron’s passion for fundraising started in 2006 when he joined a fundraising agency in Sydney, Australia. He quickly progressed from a fundraiser to coach, team leader, and beyond. Within 4 years he was managing up to 100 staff, with 12 direct reports across two countries (Australia and New Zealand), and achieving some of the strongest Telemarketing results across these markets. After 10 years of working in fundraising in Australia/New Zealand and obtaining the role of General Manager for Telefundraising Operations, Aaron decided to broaden his experience and move to London, UK. It was here where Aaron fine-tuned his skills working with Amnesty International UK and most recently, holding the position of Global Telemarketing Specialist for Amnesty International Secretariat.
As Global TM Specialist for AI Secretariat, Aaron worked across markets in Europe, Americas, and Asia implementing new TM strategies, launching Inhouse teams, and focused on the continued improvement and increased performance of Telemarketing as a whole, this was achieved by working closely with all channels – Digital, DRTV, and F2F. Most notable due to Aaron’s direction and input, multiple markets in Amnesty International improved their Telemarketing performance with their largest market (USA) tripling results and revenue compared to the historical performance..

In 2018, Aaron and Luke set up OmniRaise with the determination to raise the bar for fundraising in Asia. Supporting organizations to meet their growth goals, allowing them to focus on delivering the highest possible impact.

 

Why did you join OmniRaise?

After working with Amnesty International across multiple regions I found that Asia had a clear gap for quality fundraising agencies. I wanted to create an organization that could support all charities in meeting their growth goals and strengthen proven channels that continue to allow charities to deliver effective

impact. On top of this, I can support the next generation on fundraisers. I originally developed my fundraising skills working for an agency and was able to use these skills directly within an organization/cause I care deeply about. I hope fundraisers who work with OmniRaise eventually go on to help strengthen the entire sector with the skills they develop here.

 

Why do you love working at OmniRaise?

For me, there are three key areas I love about OmniRaise:
1. The fact that I come to work and raise funds for some of the best causes. I feel like I can directly make an impact by increasing the reach of amazing organizations.
2. I support the growth and development of talented individuals, seeing them develop their professional and personal life. It’s amazing to see the transformation people go through as fundraisers.
3. The team culture and sense of purpose from everyone at OmniRaise is inspiring and continually motivating. Being part of this energy gives me constant motivation to push and develop my own skills.”

 

Hobbies:

Traveling, food, and monopoly deal… in no particular order.

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“Fall down seven times,
stand up eight.”

Luke Heffernan

Co-Founder, Managing Director

Luke has over 15 years’ experience in fundraising. He started his career as a fundraiser at university and worked his way from the ground up to senior fundraising and marketing management roles in Australia. In his time in Australia, he was GM for Australia’s largest phone agency, launched a start-up corporate giving platform which became the fastest growing platform for employee giving in Australia, and set up a new branch of a fundraising agency in NZ. His most recent role was based out of Singapore, where he was Marketing and Fundraising Director for WWF. In his time there, he grew WWF’s marketing team from one of the smallest teams in the network to one of the largest in the world with 100 staff. He doubled revenue in 2 years also contributing to regional growth in face-to-face fundraising revenue in offices like the Philippines, Malaysia, and India. In 2018 Luke set up Omniraise with a vision to raise the bar for fundraising in Asia and build a next-generation agency that will attract the best and brightest to become fundraisers and marketers for the NGO sector in Asia.

 

Why did you join OmniRaise?

NGOs are looking to increase their impact and raise more funds than ever for their cause, but there’s a lack of experienced marketing agencies in Asia to provide that expertise and capacity to generate funds at scale. Most of the fundraising dollars have been raised from Europe and America in the past, but Asia is the next big thing for fundraising. At the same time, I can see young people yearn for more meaning and purpose in their careers, and I see fundraising as one of the best careers to meet that burning desire for purpose and to make a difference.

 

Why do you love working at OmniRaise?

First and foremost, it’s our people – I love seeing people grow and achieve great things for our partners. Everyone shares a sense of purpose and fun. I also love the diversity of people we can work with across our offices in Asia. Seeing the impact our work creates for our clients keeps us inspired every day.

 

Hobbies:

I am a bit of a fitness fanatic – cycling, swimming, crossfit, running – and now venturing into Muay Thai boxing! Food, reading, and travel are my other hobbies!

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