Making every conversation count: How we reimagined F2F fundraising as an even more powerful force post-COVID
COVID 19 forced fundraisers around the world to reimagine face to face fundraising. For a
COVID 19 forced fundraisers around the world to reimagine face to face fundraising. For a
2020 was a year of crisis. The world faced one of the worst pandemics in
Dave has been involved with the fundraising industry since 2008. Dave has worked across over 40 different NGO accounts in Australia, New Zealand, and Canada. He’s worked in numerous roles – leading teams telemarketing fundraising teams, managing data, handling IT platforms – but now he’s joined OmniRaise to get back to his roots of fundraising on the ground and leading teams. He now leads one of our largest Face to Face Marketing teams in Kuala Lumpur, which has grown to over 20 people. Known fondly as the “Korean Lion”, he is one of our star fundraisers who always lifts the results wherever he is. He’s also a much-loved leader who relentlessly supports and develops his leaders and fundraisers. His deep experience in fundraising and knowledge of the industry also makes him a “go-to” person for many people across the team from our HR to our events to our Data team. He plays a very supportive role across the Malaysian operations and has been a key success factor in our growth there to date.
Sales and Marketing (Fundraising) for NGO’s is unlike typical sales roles, and due to its nature, it requires an individual with not only operational and management experience. But, also a deep understanding of fundraising and what client’s needs are and I feel that I can contribute this knowledge and skillset to better serve the community and raise funds for the world’s most urgent causes
I love working for Omniraise because of the culture and staff. Seeing the development of other staff gives me a sense of empowerment and also working to solve the world’s urgent causes gives a huge sense of achievement that is hard to find in other jobs.
I’m a foodie so I love exploring different cafes and trying out different food.
“Success is not final; failure is not fatal: It is the courage to continue that counts.”
However, her passion was always about serving other Balkish always dreamt of being a representative for the United Nations and she felt she found what she was looking for in Omniraise.
At the age of 19, I wrote on a small piece of paper saying that I wanted to represent the United nation in any way that I can whether directly or indirectly. Also not many think about “building” a career in the service line. There is always that thought that to give back you need to be rich to do so and if you start your career of being in the service line you can’t have a proper lifestyle. When I found Omniraise I just thought it is a match made in heaven not only o can be in the service line but i can’t build a career out of it the same time, as a bonus, they happen to have UN as their client. So I leaped at the opportunity of leaving my stable job from Shopee Mobile and started from scratch as a F2F Fundraiser here in Omniraise.
Working here I’ve learned that it’s not just about dreaming to succeed, but having that clear vision to find it, the courage to get on it, and the perseverance to follow it. So dare to dream but get ready to work for it
Growing up with a younger brother that has Down Syndrome any cause that helps parents and those who have special needs will always stay dear to my heart. But being someone who is an animal lover and loves to be children, WWF and Unicef are some of the many organizations I look up to.
“Success is not final; failure is not fatal: It is the courage to continue that counts.”
Loves any sort of sport, flag football, hiking, football, and Family time!
“Whether you think you can or whether you think you can’t,
Aaron’s passion for fundraising started in 2006 when he joined a fundraising agency in Sydney, Australia. He quickly progressed from a fundraiser to coach, team leader, and beyond. Within 4 years he was managing up to 100 staff, with 12 direct reports across two countries (Australia and New Zealand), and achieving some of the strongest Telemarketing results across these markets. After 10 years of working in fundraising in Australia/New Zealand and obtaining the role of General Manager for Telefundraising Operations, Aaron decided to broaden his experience and move to London, UK. It was here where Aaron fine-tuned his skills working with Amnesty International UK and most recently, holding the position of Global Telemarketing Specialist for Amnesty International Secretariat.
As Global TM Specialist for AI Secretariat, Aaron worked across markets in Europe, Americas, and Asia implementing new TM strategies, launching Inhouse teams, and focused on the continued improvement and increased performance of Telemarketing as a whole, this was achieved by working closely with all channels – Digital, DRTV, and F2F. Most notable due to Aaron’s direction and input, multiple markets in Amnesty International improved their Telemarketing performance with their largest market (USA) tripling results and revenue compared to the historical performance..
In 2018, Aaron and Luke set up OmniRaise with the determination to raise the bar for fundraising in Asia. Supporting organizations to meet their growth goals, allowing them to focus on delivering the highest possible impact.
After working with Amnesty International across multiple regions I found that Asia had a clear gap for quality fundraising agencies. I wanted to create an organization that could support all charities in meeting their growth goals and strengthen proven channels that continue to allow charities to deliver effective
impact. On top of this, I can support the next generation on fundraisers. I originally developed my fundraising skills working for an agency and was able to use these skills directly within an organization/cause I care deeply about. I hope fundraisers who work with OmniRaise eventually go on to help strengthen the entire sector with the skills they develop here.
For me, there are three key areas I love about OmniRaise:
1. The fact that I come to work and raise funds for some of the best causes. I feel like I can directly make an impact by increasing the reach of amazing organizations.
2. I support the growth and development of talented individuals, seeing them develop their professional and personal life. It’s amazing to see the transformation people go through as fundraisers.
3. The team culture and sense of purpose from everyone at OmniRaise is inspiring and continually motivating. Being part of this energy gives me constant motivation to push and develop my own skills.”
Traveling, food, and monopoly deal… in no particular order.
Gordon started off as an outreach worker for the UK’s The Prince’s Trust and represented them as an Ambassador at high level fundraising events as well as working alongside The Department for International Development on projects in Northern India, before beginning his fundraising career in Scotland, where he progressed swiftly within the industry. He has also worked in Australia and New Zealand as a fundraising consultant for NGOs, before joining the United Nations Children’s Fund (UNICEF) in Malaysia, where he was the Country Operations Manager for face-to-face (F2F) and delivered exponential and sustainable growth over almost four years. Today, a lot of the strategies implemented by Gordon have now been expanded and adopted to form the basis and best practice of regional F2F teams for UNICEF. He has worked closely with neighbouring UNICEF Country Offices in the region such as Indonesia and the Philippines and is regularly approached for his expert insights. After four years in Malaysia, he took up a posting with UNICEF India, serving as the F2F Operations Specialist for a year in Delhi. Gordon’s expertise in fundraising has seen him presenting on fundraising in Croatia, Portugal, and Thailand. He is widely regarded as one of the best fundraising operations managers in the industry with extensive experience of the region. Coupled with his love for charity and social work, Gordon will bring a fresh perspective to client management, and is passionate about providing the best service to our clients and their stakeholders.
Enjoying football and boxing. Active in CrossFit, and loves to go on food adventures with his fiancé and their dog!
Wui Li has over 12 years of experience in finance and accounting. Wui Li was a former Big 4 Audit Manager with experience as a Financial Controller with key accomplishments such as successfully listing a Construction Company in Bursa Malaysia, involved in merger & acquisition, obtaining financing, and overseas expansion of a food distributor.
Instead of continuing my path with large MNCs, I chose the path of becoming a trusted business partner/advisor to entrepreneurs to help them corporatize their business and bring up the standards of finances, team, and policies to another level.
Wui Li is a Chartered Accountant in Malaysia with the following educational background:
i) FCCA (Fellow Chartered and Certified Accountant under ACCA)
ii) First Class Honors Bachelor of Science in Applied Accounting from Oxford Brookes University
iii) Certified Investor Relations (“CIR”)
iv) ASEAN CPA
The challenge of setting up the regional finance functions as well as overseas expansion.
As we continue to expand OmniRaise throughout Asia and grow our existing businesses, we are able to help key customers such as UNICEF / WWF / UNHCR / Greenpeace reach out to the untapped Asia market and contribute towards a greater cause. This will also open up opportunities for us to tap into new customers as more companies will look to outsource their fundraising team/marketing/sales team because the cost to maintain an internal team becomes more expensive.
Also, my mom survived cancer and is free of cancer for more than 10 years. Thus, it felt right to contribute towards an organization that helps raise funds for the National Cancer Society Malaysia.
Knowing that I can make an impact whether it’s the improvement of processes, providing financials that bring meaning to users of the financials, overseas expansion, tax planning, mentoring / guiding team members, etc.
WWF and Malaysia NGOs (Rumah Hope, Woman’s Aid Organisation, and National Cancer Society Malaysia)
Personal Development (podcasts, books), Travelling, and Food.
“Act as if what you do makes a difference. It does.”
Liana graduated as an Organisational Psychologist. Liana is our Singapore-based HR generalist with more than 15 years experience of HR practices and employee management to drive HR solutions.
Liana enjoys working at an accelerated pace and built her portfolio from working as a multi-faceted HR practitioner in Singapore from various industries such as Kidzania, Changi Airport (King Power), Bintai Kindenko, WWF, and Reebonz. She measures her success through the success of others, coming up with innovative and effective initiatives to drive people and culture strategies.
I was inspired by the compelling vision of OmniRaise who supports the biggest NGOs in making the planet a better world for everyone. With its rigorous focus, OmniRaise has an impact few agencies can match. On the professional level, it provides me a new learning perspective since the fundraising business has a different HR concept and approach, unlike conventional HR practices.
Founders and employees work together; there’s no middle management, so you learn from the best.
Diving, reading, and watching documentaries
Kavitha has 10 years of experience in Tele Marketing and customer experience in Business Process Outsourcing (BPO) call center industry. She graduated with a Diploma in Pharmacy from the local university. Kavitha started her career working as a call center agent in one of the leading BPO Company SRG Asia Pacific. After 2 years she was promoted to be Team Lead and given the privilege to lead a team of 15-20 staff. She was quickly progressed to Senior Team Leader. Kavitha is a result-driven person when it comes to sales and is approachable due to her warm personality. One of her key strength is engaging with people and she loves to bring the best out of people
NGO like OmniRaise is a challenging field of work and the reason I joined is that I love to challenge myself in this kind of field and it will give me the opportunity to embrace myself in the future. OmniRaise is a multi-racial company that provides me with a cross-cultural experience. I believe that this organization will take me to the next step of my life on a professional level. Nevertheless that with my experience I would like to give back to the world.
The main reason I love to work in this place is because of the people and the environment. My leaders are very supportive and provide me with all the support that I need; also they make sure that I am comfortable with my profession. The positive vibes around the office make it happier to come to work on a daily basis.
Watch movies, going for a short vacation, and spending quality time with my family.
“There are only two types of people in this world. Those that take from the world and those that give to the world. I chose the latter. As Mahatma Gandhi once quote, we must become the change we wish to see in the world.”
Victor has been engaged with non-profit organizations since the age of 21 working in the slums of India and involved in a few relief efforts like the 2004 Tsunami. In 2013 he founded Fingate Foundation a non-profit financial literacy organization and was actively teaching across India and south-east Asia. With a Degree in Psychology and years of working in extremely poverty-stricken areas, Victor recognizes the significant roles of NGOs and NPOs in alleviating human sufferings from political, social, cultural, and environmental impact.
OmniRaise plays a substantial role with its partners that brings actual transformation to this world. Having a humanitarian heart, I can greatly multiply my contributions through OmniRaise’s well-developed platforms. As a F2F Manager, OmniRaise provides me with unfathomable training and opportunities to expand my growth, not just as a professional in the corporate field but also as a human being in this world.
I love working in OmniRaise because of its great culture that flows down from its directors. Everyone gets equal opportunities to learn, make mistakes, grow, and progress. Even in its pioneering stages of incorporation, OmniRaise develops well organizational structures in all its departments and continues to seek excellence as a world-class company!
I enjoy working out at the gym and hiking. Playing musical instruments and sing. Backpacking and diving.
Liz has more than 10 years’ experience in HR and non HR roles. She started her career in customer service and moved to HR generalist after she completed a Master’s Degree in Industrial and Organizational Psychology. She is well experienced in HR operations and helps the organization cultivate new culture. Liz is experienced in recruiting and mentoring salespeople. She always works hand-in-hand with the sales team to bring up company revenue. Liz enjoys working in a dynamic and fast-paced environment. She likes changes and ready for changes in any part of the HR process.
It’s simple, I read the company’s mission and vision. After finding out more information about Omniraise from social media, I can clearly see how my goals align with the purposes of the company. Giving back and volunteering is a significant part of my own personal values, and I remember feeling excited that a company values the community as much as I do.
I love diversity, it means I am always learning. I love being a part of something larger that makes a difference. I love that everyone cares and that you have flexibility when needed.
Reading, jogging, traveling, and blogging. And, I love everything related to art & creativity
“Do the right thing even when no one is watching you as Integrity brings you places and wonders. Respect is earned thru integrity.”
Rabiya came from Banking and Jurisprudence Background. Prior to OmniRaisem, she worked as Senior Executive in Cognizant and Google Malaysia for a year and a half. In addition, she also has her diverse work experiences as Sales Executive in Multipurpose Insurance Company, as well as supervisor at Tealive.
OmniRaise has career progression/growth opportunities for everyone with various different backgrounds. Just like every OmniRaise, the reason lies in the desire to leave an impact and make a difference in various social groups that need our constant and continuous support. Huge passion in humanitarian and environmental causes.
I love working here because of the supportive and encouraging teammates. Also, we all are able to represent the world’s leading humanitarian and environmental organizations. A the end, OmniRaise provides room for personal development and growth.
UNHCR and WWF
“Do the right thing even when no one is watching you as Integrity brings you places and wonders. Respect is earned thru integrity.”
Travelling, Reading and Café Hopping
“When you see a problem that’s too big, let’s step back and look again.”
Bachelor of Political Science in International Relations and used to work with Double A company in Buying wood manager position.
The first time I heard that Omniraise was working with a global organization. That makes it easy to decide to work here. Because I love to contribute to the betterment of society.
It is an organization that offers opportunities to design your way of work and constantly new challenges to improve yourself. And most importantly is a good-natured co-worker.
The UNHCR cares for humanity in need.
Drummer of TELELLAMA band
Joel has over 5 years’ experience in fundraising. He started his career from scratch with an outsource sales and marketing company in 2012. During 2015, he was recruited as a team leader with International NGO, WWF Singapore, to launch Singapore’s 1st in-house fundraising program. During his 2 years, he managed to grow and mentor the in-house fundraising team from 2 to over 60 staff with his 16 middle management staffs within a fundraising department. He also contributed to the success of field marketing/sales in the WWF Asia Pacific Region involving three short secondments to Malaysia, India, and Philippines offices. He has the willingness to roll up his sleeves and drive performance by leading from the front. Having a very structured, disciplined approach to fundraising that ensures WWF maintains a good consistency in quality and sales processes across the teams.
OmniRaise provides a proper & structured platform that is very different from a typical corporate world. They believe in motivating and supporting individuals in terms of personal development and career growth. As a Senior F2F Manager, I gained a lot of different experiences through overseas opportunities to increase my exposure around the world.
Being part of a big team where everyone has the same goal to be a 2nd voice for the causes of our collaborating partners. Whether it is supporting our one & only EARTH or the unfortunate around the world, this motivates me and my team to deliver even higher standards in results and take pride in the things we do.
Watching soccer. Spending time with loved ones. See people grow in life.
“Hard work beats talent when talent fails to work hard”
Katrina is a Psychology graduate and talent acquisition specialist with an interest in helping people to find the suitable workforces/workplaces possible.
With 4 years’ experience in both agency and in-house environments, Katrina has been helping her clients and the businesses find their perfect hires. She aims to move to HR Generalist as a learner who seek new ways to solve old problems, enablers who make others better, and value creators who help all stakeholders win.
The company vision and culture are always the main reasons for me to join a company. OmniRaise provides a loving and humanity environment for employees to work and grow together. I can see myself working here not just for the people within the organization, but making positive impact on people, communities, and environment.
I love working in the compassionate team with people who are always helping each other without hierarchical management. I enjoy discussing with open-minded colleagues with diversity in the workplace, which enable me to learn and improve from each other.
Hard work beats talent when talent fails to work hard
Super in love with running on the track (I am still an athlete in hurdling!). I enjoy listening to music, reading, and watching movies. I like travelling to explore the planet we are living on!
“Success is the result of perfection, hard work, learning from failure, loyalty, and persistence”.
May has 20 years of experience in sales, consulting, customer support, and care including managing a successful sales team. She graduated with a Bachelor’s Degree in Bachelor of Arts: Major in English, Minor in Mass Communication (English Program) from Ramkhamhaeng University, and completed a Master’s Degree in Language and Communication (International Program) from the National Institute of Development Administration.
She started her career working as Duty-free Representative for 3 years at King Power Duty Free (Suvarnabhumi Airport). She realized her passion in sales and wanted to develop her skills professionally. Before she joined OmniRaise, May held positions as Sales and Student Support Manager in House of Griffin Co., Ltd. and Senior Educational Consultant (Team Leader) in Wall Street English Thailand. After only 4 months as a Training Manager in Omniraise, she has made a big mark and was promoted to Deputy General Manager.
Working in the sales and marketing industry is my passion for meeting new people. Likewise, conversations, persuasion, and negotiation skills are essential in sales because salespeople must ensure that customers understand the products and services offered. Thus, creating a sales team is something that can be challenging but also rewarding. Training and coaching are challenging as a sales training manager enhances the person-to-person connection which is necessary to gain loyal consumers. That is the reason why I joined OmniRaise.
I like to work every morning with renewed meanings and aspirations, when I know I am helping my organization become better. I feel happier when I believe that my work has more purpose and facilitates positive results. Meanwhile, working for a charity is incredibly rewarding and gives me the opportunity to make a difference and be a part of a lasting impact – it focuses on driving change and helping to improve the lives of others.
Traveling, Reading, Diving, and Gardening.
Nueng has more than 20 years of experience in Sales, Marketing, and Human Development. He graduated with a Bachelor’s Degree in Engineering before completing a Master’s degree in Finance. He started his career working as an Engineer for 4 years at Kasikorn Bank. He wanted to broaden his skillset and develop professionally so he changed his career path to Sales.
Before joining OmniRaise, Nueng held positions in multiple international companies such as; Manager in Fuji Xerox (Thailand) and HP Inc (Thailand). He has a track record of leading sales teams of up to 100 staff across multinational organizations as well as exceeding 100 Million THB in sales.
I have a passion for teaching and human development is borne out of wanting to help the new generation of successful young leaders and superstars and I feel that I can further develop this at OmniRaise. I am an entrepreneur by nature and I want to raise the bar of fundraising within Thai society to be a more accepted and credible concept.
You don’t find a lot of jobs in a society where you feel like you are doing good things every day. OmniRaise provides me with an environment where I can be creative and think strategically. Working here opens up a platform for me to speak openly, think outside of the box, and exchange ideas. Our team at OmniRaise is not afraid of failure because we believe failure is a key part of success, as cliché as it may sound I believe that whoever has never made a mistake has never done anything worth doing!
Reading novels and spending time with my children, going on family trips, and exercise.
Arm graduated with a Bachelor’s Degree in Logistics and initially worked in Rayong province. During his time there, he found an interest in marketing in particular face-to-face marketing. He changed his career path and worked in a marketing agency as a face-to-face salesperson for 2 years and then joined the In-house team of one of the big non-government organizations in Thailand for almost 2 years before joining Omniraise.
Arm started his career in Face to Face as a trainee however with his drive, tenacity, and commitment he was quickly promoted to Sales Manager in OmniRaise within 1 year. Arm currently leads a team of 30 staff under his leadership.
I can see that there is a great opportunity and career growth in OmniRaise. I also believe that OmniRaise has a great management team, one that I had never come across in other companies. I also think that OmniRaise will experience more growth and that it provides various support and development for staff to enhance their knowledge, skills and experience. OmniRaise doesn’t treat their staff as just employees but more like a family.
I love working at OmniRaise because I feel like I am part of a family and not just working for a company. If a great company culture where it not only provides a lot of professional support but offers a lot of company engagement activities like awards, regular company dinner, staff party, and outing. I am happy that I am part of this organization where we can grow and scale together. I’ve recently been assigned to support one of our new clients, Greenpeace and I feel extremely proud to inspire the public to save the world.
Jam has nearly 4 years of experience in HR in various functions from onboarding specialist in visa & work permits, to general HR in payroll, recruitment, or labor law. Prior to OmniRaise, Jam worked at a big Logistics company in recruitment and advanced her career to HR Business Partner in just a couple of months to manage employees and develop HR solutions, which requires effective handling in multiple tasks, and fast-tracking and planning of HR processes.
OmniRaise opens my world in so many ways. When I first read the company’s vision, it has broadened my perspective towards NGOs and our value that gives me “challenging goals to work here”. At OmniRaise, I have gained more professional experiences in HR and I could become a great giver or consultant at once. I always love the challenges in this career path with this company; I can totally see my development and huge achievement here – not only for myself but the world too.
I love helping animals – especially dogs. I’d love to be a part of helping them have better welfare.
Lookkaew has diverse experiences with leading companies in Thailand, from education, to executive recruitment, and to consulting for organizations. These contributed understanding and insights across industries, especially people and cultures in an organization. Lookkaew is graduated with a Bachelor of Science from Kasetsart University. During her 4 years in college, she has been representative for the faculty in various key activities. With the passion to work with people and her critical thinking and communication skills, she started her career as an educational consultant at Wall Street English. With her dedication to solve the problems and inspire students, within only 8 months Lookkaew had been promoted to a senior consultant and responsible for the branch’s team members.
After that, Lookkaew got the opportunity to work in an executive recruitment agency where she gained solid knowledge and insights by working with those in management positions, from retail, consumer goods, real estate, logistics, and to transportation. These experiences formulated “the perspectives” of the management, understanding the turnover issue from employee and employer angles. Before joining OmniRaise, she worked for a large organization reputed in executive development for more than 28 years. She expanded her knowledge by closely working with the executives from industries like financial, energy, medical device as well as a state enterprise. She learned the significance of people development especially in the currently disruptive world and the trend of prioritizing executive’s skill development despite their prior experience and skills for ever-changing world situations.
From my experience across industries, every organization focuses on improving their people, business, and companies; they sparked my greater interest to work for the improvement of our larger communities. And there are challenges and inspiration in the works every day. Having the opportunity to work with OmniRaise makes me very proud. Because not only we work to help our society and the world, we could also pass on “the feelings of being a giver” we get every day to many others as well as making Thai society a true giving society.
Every project that is made in society is all the causes that I care about whether it is human rights, education, or the environment. Because in every cause what they lack is “Opportunity” that I see if today we could be a part of providing this to the society in need. I am ready to do whatever it takes.
“Fall down seven times,
stand up eight.”
Luke has over 15 years’ experience in fundraising. He started his career as a fundraiser at university and worked his way from the ground up to senior fundraising and marketing management roles in Australia. In his time in Australia, he was GM for Australia’s largest phone agency, launched a start-up corporate giving platform which became the fastest growing platform for employee giving in Australia, and set up a new branch of a fundraising agency in NZ. His most recent role was based out of Singapore, where he was Marketing and Fundraising Director for WWF. In his time there, he grew WWF’s marketing team from one of the smallest teams in the network to one of the largest in the world with 100 staff. He doubled revenue in 2 years also contributing to regional growth in face-to-face fundraising revenue in offices like the Philippines, Malaysia, and India. In 2018 Luke set up Omniraise with a vision to raise the bar for fundraising in Asia and build a next-generation agency that will attract the best and brightest to become fundraisers and marketers for the NGO sector in Asia.
NGOs are looking to increase their impact and raise more funds than ever for their cause, but there’s a lack of experienced marketing agencies in Asia to provide that expertise and capacity to generate funds at scale. Most of the fundraising dollars have been raised from Europe and America in the past, but Asia is the next big thing for fundraising. At the same time, I can see young people yearn for more meaning and purpose in their careers, and I see fundraising as one of the best careers to meet that burning desire for purpose and to make a difference.
First and foremost, it’s our people – I love seeing people grow and achieve great things for our partners. Everyone shares a sense of purpose and fun. I also love the diversity of people we can work with across our offices in Asia. Seeing the impact our work creates for our clients keeps us inspired every day.
I am a bit of a fitness fanatic – cycling, swimming, crossfit, running – and now venturing into Muay Thai boxing! Food, reading, and travel are my other hobbies!